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Microsoft Teams Outage: Know what went wrong

Microsoft Teams Outage: Know what went wrong

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Microsoft Teams Outage: Know what went wrong

According to Microsoft, a recent deployment that featured a “broken link to an internal storage service” was the most likely reason for an outage that prevented many customers from accessing or using a variety of Microsoft 365 apps for several hours.

Access to several Microsoft services, including Microsoft Teams, Exchange Server, Microsoft 365 admin center, Yammer, Microsoft Word, and other Office programs, was slowed down or unattainable as a result of the service issues, which began on Wednesday, July 20 in the evening and persisted into Thursday morning. Additionally, Microsoft Managed Desktop and other services were not able to autopatch due to the problem.

Although some services are still experiencing problems, according to Microsoft, most service availability was up and running as of this morning (July 21). Consequently, customers may struggle to access some Microsoft 365 services for the time being.

The company said, “We’ve found that a recent deployment featured a broken link to an internal storage service, which has resulted in impact.”

We have found that an impact was caused by a recent deployment that had a broken connection to an internal storage service. To lessen the impact, we are attempting to direct traffic to a healthy service. Under TM402718, more details are available in the admin center.

— Microsoft 365 Status (@MSFT365Status) July 21, 2022

Added was: “Only a few service features still require maintenance, and service availability has largely been restored. While the last few tasks are finished, we’ll keep an eye on the service.”

Microsoft lists the following services as being completely impacted:

  • Windows Teams (Access, chat, and meetings)
  • Exchange Online (Delays sending mail)
  • Admin center for Microsoft 365 (Inability to access)
  • using Microsoft Word with many services (Inability to load)
  • Windows Forms (Inability to use via Teams)
  • API for Microsoft Graph (Any service relying on this API may be affected)
  • Online Office (Microsoft Word access issues)
  • Online SharePoint (Microsoft Word access issues)
  • Initiative Online (Inability to access)
  • PowerAutomate and PowerPlatform (Inability to create an environment with a database)
  • Microsoft Managed Desktop Yammer autopatches (Impact to Yammer experiments)
  • 365 Windows (Unable to provision Cloud PCs)

Microsoft has upgraded the health status of its Microsoft 365 Service. “Present situation: According to our telemetry, service availability is still above 99 percent in most places.

Certain Microsoft Teams capabilities may still have an impact on some users in the UK. We’re still keeping an eye on the service to make sure it fully recovers, and we’re using targeted mitigations for any lingering effects “It read.

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